Privacy Policy

ClarioAI Inc. ("ClarioAI", "we", "us") respects your privacy and is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.

This policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, submit a contact form, book a consultation, or otherwise interact with our services.

We collect the following categories of personal information:

• Contact information: name, email address, phone number, company name
• Business information: industry, company size, operational pain points
• Booking details: preferred meeting type, date, time, timezone
• Communication records: messages sent through our contact form or email correspondence
• Technical data: IP address, browser type, device information, and pages visited (via standard server logs)

We use your personal information for the following purposes:

• To respond to inquiries and schedule consultations
• To send booking confirmations and appointment reminders
• To prepare proposals and scope documents tailored to your business
• To improve our website and services through analytics
• To comply with legal obligations and protect our rights

We do not sell your personal information to third parties.

Under Canadian privacy law, we collect and use personal information based on:

• Consent: when you submit a contact form or book a consultation
• Contract performance: to deliver the services you request
• Legitimate interests: to maintain site security and improve our offerings
• Legal obligation: where required by applicable law

We may share your personal information with:

• Service providers: cloud hosting, email delivery, and CRM platforms that process data on our behalf under contractual obligations
• Legal authorities: when required by law, court order, or to protect our rights
• Business transfers: in connection with a merger, acquisition, or sale of assets

All third-party processors are contractually bound to handle your data in accordance with PIPEDA and this privacy policy.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact form submissions and booking records are retained for business relationship and audit purposes. You may request deletion at any time (see Section 8).

We implement industry-standard security measures including encryption in transit (TLS), access controls, and regular security reviews. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Under PIPEDA and applicable provincial privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent (subject to legal or contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at /contact or by mail at the address below.

Our website uses essential cookies for functionality (e.g., authentication, form validation) and may use analytics cookies to understand site usage. You can control cookie preferences through your browser settings.

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

We may update this privacy policy from time to time. The effective date at the top of this page indicates when the current version took effect. Material changes will be communicated through our website or by email where appropriate.

If you have questions or concerns about this privacy policy or our data practices, please contact us:

ClarioAI Inc.
Canada
/contact